Our Frequently Asked Questions

The answer is in our proprietary online ordering system, SignTraker. We're the only sign post installation company in the Maryland, Virginia, and DC area that provides real-time sign inventory control using bar code systems. Every sign panel and rider that you have gets photographed and assigned a unique model number and sequential serial number. Our SignTraker system then tracks everything from storage of your signs, to being on one of our sign installation trucks, to being installed at a property, or being returned to you, the owner. All of this is easy to see and keep track of with the SignTraker web-based application.

When ordering your signpost removal online, you can simply indicate that you want us to leave your panel or riders at the property. In addition, if you ask us to remove them and they have not been previously recorded in our inventory, we can take them, photograph them, and add them to your available online inventory; with your permission of course.

Our online ordering system uses imagery to create your order. You'll be able to put the signs in any order you wish using our easy-to-use graphical interface.

You can place orders for emergency repair/service online. You can also create a new order or request a removal online. If you have attempted this already and haven’t received a confirmation from us, please send an email to our Customer Service.

IMPORTANT! PLEASE NOTE: An email to Kiran may sit 24-48 hours without response during the weekend, a holiday, or after normal business hours. He and the team may receive your service request faster by submitting it through the online portal.

We intentionally spelled "tracker" incorrectly by removing the “C”. The correct spelling of "tracker" for our business is "TRAKER"

You are able to place sign service orders using our sophisticated but easy-to-use online ordering system. Placing an order by email or by calling our office may incur an additional charge of no less than $3.

By using our online ordering system, sign placement errors are significantly reduced. If our sign post installer has correctly followed the instructions you provided when placing the order, a fee will be charged to move the signpost. If it is determined that we did in fact put the sign in the wrong yard, we will apologize for the inconvenience, and we will move the sign at no charge. Availability for moving a signpost could be dependent upon inclement weather or holidays, but typically, a repair such as this will be done within 24 hours.

Our online signpost installation ordering system allows you to provide a special instruction to the sign installer. It is very important to note that your message will be read at the time of installation, NOT prior. So please, do not add a special instruction that would require any activities before the installation date. For example, please do not leave a note that says to take a panel from one property to use on this property.

For your benefit, we work with Miss Utility in both Maryland and Virginia. Sign post installations require a minimum of 72 hours from the day you place the order. The table below will illustrate the estimated installation times. Please note that Miss Utility does not work on the weekends or holidays. An example of a potentially delayed installation would be if you placed an order request at 5:00 PM on Wednesday. Per Miss Utility's response times, your service call would not be completed until Tuesday, thus allowing the three business days of Thursday, Friday, and Monday for them to mark the property utilities.

Most agents will simply drop their signs off at our office. Others will have their sign manufacturing or printing company drop ship them directly to us. In some cases, we do provide a free one-time pickup at your business or residence. Any subsequent trips to pick up panels would incur a travel fee.

We are generally a Monday through Friday sign installation company, but our online ordering system allows you to pick a definitive date, so you can actually order an installation weeks before the desired install date. This eliminates the need for Saturday and Sunday installations. Having convenient online ordering and allowing definitive date order requests means you don't incur any additional fees. In the event of an emergency, there is often an associated convenience fee for Saturday and Sunday work.

Yes, and we have no minimums for storing your panels. Upon delivery of your panels, you will receive a receipt. This receipt will communicate how many panels were taken into possession and the condition in which we received them. Please hold onto this receipt for your records.

Yes, we will store your riders at no additional charge. When you drop off your riders, you'll receive a receipt. This receipt will illustrate how many riders, their descriptions, and their condition in which they were received. Please keep this receipt for your records.

Yes, we will install signs during rainy or snowy conditions; however, we take the safety of our employees very seriously. If road closures or other significant weather events occur that might create unusually hazardous conditions for our installers or others on the road, your installation may be delayed.

We are open Monday through Friday, from 9AM to 5PM Eastern Time. Our office may sometimes be closed due to circumstances outside of our control, so please call our office before coming to ensure someone will be on site to assist you.

Using our online SignTraker system, a sign post installation request can be completed within 60 seconds!

Yes, we are available by phone; however, if you are calling us to place a sign post installation order, or to request a sign post removal, or any other sign service request, there will be a minimum $3 convenience fee. All three of these services can be done easily using our online SignTraker system. Yes, even requesting a fix for a leaning post can be done easily on our SignTraker app within seconds.

On our SignTraker login page, click "forgot password." You'll be asked for an email address. Submit the password request using the email address you believe would be on file with us. If you have an account associated with that email address, you will receive an automated email providing you with a new, but temporary, password.

If you're referring to actually calling us, you can, but there will be an associated fee. If you're requesting to use our mobile-friendly SignTraker app, the answer is also yes, and there is no additional fee. You can use our web-based mobile app to place a sign post order, to check the status of your order, and to even cancel or change an order. The SignTraker "app" is web-based, so it does not need any special permissions from your phone, and it does not "harvest" any kind of data from your phone. It is completely blind to everything but what you type into it.

When placing an order using our online system, you will receive a confirmation by email. This email is generated automatically and sent out immediately upon your request submittal.

You will receive a notification once an order is placed from your account. You will also receive confirmation emails when a post removal or a post installation has been completed. You may also receive notifications regarding service interruptions that may come from inclement weather, storm-related issues, or a pandemic.

We prefer skywriting as the best means of communicating our excellent service; however, smoke signals will work. Expensive gifts are always well received. A message in a bottle may not yield good results - just an FYI.

You can cancel your order simply by going into our online SignTraker system and placing the cancellation request. There will be no associated fee if the order is cancelled prior to our sign installer departing for that installation location.

You can use our SignTraker system to place a service request. The request will be sent directly to our installation department. You can request the sign post to be moved, to be fixed from leaning, to have a brochure box added, or to have a panel or rider removed - just about anything!

We have several convenient payment options. You could send us a check payable to "Real Estate SignTraker," or you could use a major credit card. In many cases, you can set up your account to pay as you go - similar to any other online service. For instance, when you place an order, you will receive a pop-up window to "pay now."

Notifying Miss Utility is a state law. Many don't realize this, but the law actually states that if you want to break the surface of your soil, Miss Utility has to be contacted. So, if you're trying to plant that ugly bush that was given to you as a wedding present by Aunt Karen, you're supposed to call Miss Utility. Part of our service includes calling Miss Utility on your behalf. Don't worry about all the hard work, you simply need R.E.S.T. - Real Estate SignTracker

Real Estate SignTraker had previously been a distinctive department within Top To Bottom Services, our sister home inspection company. Our first signpost installation was initiated out of a garage back in 2004, and in 2017, Top To Bottom Services changed its department and made a standalone company now referred to as Real Estate SignTraker.

Yes! We are super excited that you asked this question. Our system supports date definitive installations. We feel that this is a significant advantage. We also believe that this makes our real estate partner, the agent, look his or her best. Here is the best way to use this exclusive feature: If you have a listing appointment, say on Thursday, a week from today. Simply go online and request a date definitive installation for the following Friday. If you go to the listing appointment, and you were blessed by the seller accepting your services, the installation will be in their yard the very next day. If you've decided not to take the listing, or they've decided to postpone putting the house on the market, simply go into our proprietary software and cancel the order at no cost.

We know and believe strongly that we are an extension of your professional team. By asking for the occupant's name, we can bring a personal touch when we ring the doorbell to let them know we're there to help by installing a sign, and we can refer to your name as well. This builds trust.

We would recommend that you forward the sign installation confirmation email to your client. This will let them know the day of our installation. We are unable to communicate directly with your client.

We would recommend that you forward the sign installation confirmation email to your client. This will let them know the day of our installation. We are unable to communicate directly with your client.

If it's been longer than 30 days, we do charge to return to the site. There is a small nominal fee to touch up the paint and straighten the post, if necessary.

Yes, any service request due to vandalism, car damage, or any other cause out of our control, there will be a fee.

Our online SignTraker system uses Geolocation. If you're at the area of land that you want a signpost, you can start to build the sign installation order, and it will do an address look-up. You can then touch your screen to mark the area that you wish to have your sign installation done. We also provide you marking flags if you desire.